NY Honda dealership Honda of New Rochelle has added a tool to its website to enhance communication between customers and the dealership. The new suggestions page will break down many barriers and improve the customer experience in many ways.
NEW ROCHELLE, N.Y. – NY Honda dealership Honda of New Rochelle wants feedback from customers no matter how they judge their experiences of interaction with the dealership. In order to make it easier for customers to give their impressions about Honda of New Rochelle, the dealership has created a “Suggestions” page on the Honda of New Rochelle website.
Whether people are shopping for NY Honda vehicles on the website, have had their cars serviced at Honda of New Rochelle, have recently purchased a new or used vehicle from the dealership, or even had a brief phone conversation with a Honda of New Rochelle employee, the dealership wants to hear about it.
“Every day we strive to improve our performance in customer service, but often it’s difficult to do that if we don’t get direct feedback from our customers, Honda of New Rochelle General Manager J.R. Buchbinder said.
“We always encourage our customers to rate their overall experience at our dealership but sometimes they are hesitant in the heat of the moment, so to speak. The suggestions page allows them to take their time and send us their comments from the privacy of their own home or office at their leisure. By setting up a comment system in this type of format, customers will be more likely to give an honest opinion instead of feeling pressured one way or another to write a comment while under our roof.”
The Suggestions page may be found by visiting http://www.hondaofnewrochelle.com and hovering the computer mouse over the bold-faced “Interact With Us” choice from the headings of the website menu on the homepage. Once the drop-down menu appears, click on Suggestions. From there, it’s an easy-to-use form that’s incredibly short and requires a minimum amount of information.
“Our customers have a chance to shape our business in ways they probably don’t even realize, Mr. Buchbinder added.
“For example, one person suggested we offer our Honda Civics for a lower APR rate than she found at another dealership, and we gave her a 0.9 percent APR rate on her purchase, which was more than two percentage points lower than the other dealership was offering. Another customer was unhappy with a repair that our service team did correctly and promptly. Since that customer reached out to us, we were able to learn what made him so upset and change his opinion. We ended up giving him a service coupon for a free tire rotation, and now he comes to us regularly for service.
“Our goal is always to serve the customer first, and the suggestions page is one of the best ways we are able to achieve that goal.”
Honda of New Rochelle has many NY Honda models at significantly less costs than competitors. For more information about how to make the switch to the No. 1 volume Honda dealer in Westchester, the Bronx, and Connecticut, visit http://www.hondaofnewrochelle.com or call 1-888-483-0222.
Honda of New Rochelle provides exceptional service, great pricing, and Honda vehicles representing top craftsmanship and fuel economy. Honda of New Rochelle proudly serves customers in the tri-state area in addition to its local Westchester, Bronx and New Rochelle NY Honda customers. From online service scheduling, accurate up-to-date inventory, to a patient and knowledgeable sales team, it’s easy to see why so many NY Honda customers have made the switch to Honda of New Rochelle.
Honda of New Rochelle is conveniently located at 25 East Main Street, in New Rochelle, N.Y. 10801.