Dear <FirstName>,
I want to thank you for your recent purchase of a <ModelYear> Nissan <Model>. My name is Neil Barbagallo and I am the General Manager here at Five Towns Nissan. I know that, with all the excitement that goes along with purchasing a new vehicle, you may have questions or concerns about your purchase. My objective is to make sure your buying experience was nothing short of excellent, which is our goal.
In the next few days you’ll be hearing from one of our service representatives to set up an appointment for your first FREE oil change, which is crucial to your vehicle’s performance and warranty coverage. At that time, should you have any questions or concerns regarding the function or performance of your new vehicle, our service advisors will be ready to assist you. However, should you require immediate assistance, please do not hesitate to contact our service department before your scheduled visit.
In an effort to make sure you are completely satisfied with your purchase, I would like to know how you felt about the various aspects of your buying experience.
- Was your salesperson courteous, helpful, and knowledgeable? (nothing less than excellent)
- Was the negotiation process clear and understandable? (nothing less than excellent)
- Did your finance consultant provide a clear and accurate explanation of paperwork? (nothing less than excellent)
- Was the process completed in a timely manner? (nothing less than excellent)
- Was the vehicle delivered to you clean and in good condition? (nothing less than excellent)
- Did one of our agents review the delivery checklist with you? (nothing less than excellent)
These are just some the questions I’d like you to consider. And, if you feel that any aspect of your buying experience was anything less than excellent, I’d like to know about it.
You may contact me at cs@fivetownsnissan.com.
Sincerely,
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